I just read the free-text responses to “If you could make one change to any aspect of the library, what would it be?” from our recently-completed survey.
I need to go for a walk.
I know we asked for critique. I know we asked for the negative. I know I’m fortunate in that I’m unsurprised by the responses, and am not being blindsided with unexpected concerns. We just got a LOT of responses… and it’s hard to read that much critique at once.
I know that once we break the data out into segments — hours concerns in this document, computer issues here, collections suggestions here — it’ll be easier to digest and consider. I know that reading all 299 free-text responses in one big gulp wasn’t the best way to see the trends or understand the concerns. But I was so curious!
Curious no more. Going for a walk and striving to recognize that the comments are balanced by the strong satisfaction responses from the rest of the survey.
This assessment thing is hard on the ego.