Conversational boundaries

Any phone call from a sales rep that includes more than one of the following:

A) Overt whining from the sales rep,

B) Repeated insistence that “I’ve been doing this for 40 years” as justification for something I’m arguing with,

C) Refusal to end the conversation when I express, for the fifth time that I am not the right person to talk to, that I have provided you with the correct contact information, and that I don’t want to talk to you,

D) Me responding to your disclosure that my employee is not calling you back with “”So, are you just calling to complain about my employee? Because I’ve told you several times I won’t be the one making this decision, and that I don’t micromanage my staff, and that vendor choice is [X]’s decision to make. So I’m not sure what you want from me. Are you asking me to go reprimand my employee? I won’t be doing that.”

E) Repeatedly saying “well I guess I know when I’m being told NO” while still talking about what I just said “no” about,

F) Which is then followed by a whiny rant telling me why the competitor’s product is subpar and therefore how we’ve clearly made the wrong decision.

… will get me to hang up on you.

Just FYI.

Leave a Reply

%d bloggers like this: