Category: The Vendor Files

Conversational boundaries

Any phone call from a sales rep that includes more than one of the following: A) Overt whining from the sales rep, B) Repeated insistence that “I’ve been doing this for 40 years” as justification for something I’m arguing with, C) Refusal to end the conversation when I express, for the fifth time that I am not the right person to talk to, that I have provided you with the correct contact information, and that I don’t want to talk to you, D) Me responding to your disclosure that my employee is not calling you back with “”So, are you […] keep reading…

Put it on the record: My responses to Sage’s responses

First, a point of correction and clarity: It appears that the conflict between our middlemen and SAGE can be attributed to simple muddy communication; SAGE doesn’t care where I buy my stuff or how I buy it. I can switch from WALDO to Lyrasis at any time. (Worth noting, though, is that SAGE offers the two the same terms, so it won’t actually get me anything to move between them. Thus it is technically true that they won’t let me move to get better pricing, because they don’t offer better pricing. But they are not trying to control my behavior […] keep reading…

Another place to say No: HBR and EBSCO

The Chronicle of Higher Education has an article out about the newest challenge to educational access to scholarly content, this time a particularly egregious example from the Harvard Business Review. Some cogent paragraphs that explain the thing: Although Harvard Business Review articles have been included in the journal aggregator EBSCO since 2000, as of August 1 the publisher began blocking full access to the 500 most popular articles, meaning students and professors can no longer download, print, or link directly to them. Harvard has long asserted that a digital library subscription cannot substitute for the separate licenses and fees involved […] keep reading…

More from SAGE

HA! We asked another middleman agency to get us a quote from SAGE, out of curiosity: Would it be more explicable? Would it be a better deal for us? We got our answer today. Per our last email from that middleman agency, “Sage will not allow current subscribers to transfer to a different consortia at a lower price.  They require them to keep the same pricing.” So, not only do they get to arbitrarily determine what we should pay and how they define that amount, they won’t sell to us if we look for better deals than we currently have […] keep reading…

Speaking in Charleston

If you’ve been following my relationship and conversation with vendors, you may be interested to know that I’ll be giving Thursday morning’s opening plenary address at the Charleston Conference next week: Librarians In The Post-Digital Information Era: Reclaiming Our Rights and Responsibilities The best libraries were never simply buyers and warehouses for information, but something more, centered around synthesis and access and creativity. As the information ecosystem has shifted, forcing our attention to the operational side of How We Manage Information, some of us have lost sight of that. We hand over our shrinking resources to prominent for-profit publishers and […] keep reading…

« Previous PageNext Page »