Category: The Vendor Files

Video from Charleston 2013, with a warning

The video from my Charleston talk is now officially available, from Charleston, on YouTube.  This link will take you there, if the embed below doesn’t work. Before you go watch, I need to say this: This talk deserves a trigger warning regarding domestic abuse. I draw a direct comparison between an emotionally abusive set of circumstances in a domestic relationship and the ways that publishers have approached libraries in our commercial relationships. It was not my intent to hurt anyone with this comparison, but it was careless of me not to realize that hurt would be a result. I knew […] keep reading…

Experiencing different realities

I’ve been alerted that the December 2013/January 2014 edition of Against The Grain will include a rebuttal of my keynote address at the November 2013 Charleston Conference, and a kind soul who will remain anonymous provided me with a copy of that rebuttal. When it is published online, if you have ATG access, it will be here. The article also provides a link to a video of the speech I gave, which is here. (Note: These links are not currently working, as of 10:20 on 2/6. They are not the official links, so they were bound to be unreliable. There’s […] keep reading…

Attempting Positivity

As part of our ongoing discussions with SAGE, I closed a recent email with a list of suggestions (rather than simply complaints or concerns) about how publishers might better approach libraries. This list is shaped, clearly, by the kind of institution that we are, and the kind of pressures and needs we juggle, but it’s a starting point for a discussion. The librarians here at SUNY Potsdam were adamant that while we are deeply troubled by how this vendor-library interaction has proceeded, we’re also committed to trying to be good partners from our end. So, to that end, here are […] keep reading…

Conversational boundaries

Any phone call from a sales rep that includes more than one of the following: A) Overt whining from the sales rep, B) Repeated insistence that “I’ve been doing this for 40 years” as justification for something I’m arguing with, C) Refusal to end the conversation when I express, for the fifth time that I am not the right person to talk to, that I have provided you with the correct contact information, and that I don’t want to talk to you, D) Me responding to your disclosure that my employee is not calling you back with “”So, are you […] keep reading…

Put it on the record: My responses to Sage’s responses

First, a point of correction and clarity: It appears that the conflict between our middlemen and SAGE can be attributed to simple muddy communication; SAGE doesn’t care where I buy my stuff or how I buy it. I can switch from WALDO to Lyrasis at any time. (Worth noting, though, is that SAGE offers the two the same terms, so it won’t actually get me anything to move between them. Thus it is technically true that they won’t let me move to get better pricing, because they don’t offer better pricing. But they are not trying to control my behavior […] keep reading…

Next Page »