Category: Growly

Stop blaming the user

The user is not broken. It pisses some librarians off when I say that, but it’s true, as I intend it. The user is not broken in that our job is to fulfill the user’s needs, and the user’s needs are, while not always well-defined, possible to meet, or understood by either side, valid — so accusing the user of Doing It Wrong is counterproductive to our goals and needs, and should be avoided. This applies to space usage, reference inquiries, customer service, and use of our online tools. Which is why I chuckled sadly when I encountered this blog […] keep reading…

Note to vendors:

Never, ever reply to an angry librarian who you have clearly offended with something like this: “Dear Ms. Rogers, I am sorry that you were having such a bad day when you responded to my email.” It is, quite simply, unacceptable. The American Chemical Society has a lot to answer for. Fortunately, this did not come from my primary contact at ACS, and my sales rep is responsive, understanding, and does a good job smoothing ruffled feathers. But I’ve made it clear, and i believe he understands: If you want to sell me an expensive product, you better damn well […] keep reading…

Netflix and libraries and #hcod

Netflix changed their pricing structure. The reaction from librarians (and people, in general, but specifically librarians) online is really bothering me. I thought about it all day, and here’s what I came up with as to why. In short, as information professionals, during the whole HarperCollins and OverDrive debate, did we learn nothing? But I’ll back up. That’s the conclusion, so how did I get there from Netflix? Fact: Netflix has, for many consumers, been a great deal — from-the-comfort-of-your-home DVD rentals, legal streaming of tv shows and movies, all at a relatively low price, particularly when compared to cable […] keep reading…

Leadership and ALA

I got back from #ALA11 tonight. I had a good five days — a great preconference, two successful talks, and wonderful conversations with friends, colleagues, and vendors. And a whole lot of amazing food.  But I’m left with a bad taste in my mouth, largely because I cannot make sense out of the ALA. No one has ever been able to convince me that I should contribute my time and energy to the work of the ALA. Several very good friends are giving their all to build on the ALA’s successes and do good things for the profession, but they […] keep reading…

on being gracious and owning your shit

“Own your shit.” I say that a lot. Usually not in my workplace, but in my professional community. Every now and then someone will ask me to define it. Catchphrases need that from time to time.  Life has presented me with some good examples recently, and so I’ll use them. Real Life Version: Scenario A: You’re organizing a professional development event. You solicit speakers. You accept the speakers. You tell the speakers only a few days before the presentation what the tech setup will be, and it’s non-standard. When the speakers express concern, you apologize for failing to communicate, lacing […] keep reading…

« Previous PageNext Page »